Casino / Live
This page covers how rajanpo handles your account data, what rights you hold under our policy, and how to reach us when you have a question. Access to our platform depends on local law and is available where eligible regions permit.
rajanpo operates as a sports-and-casino platform serving Indonesia, and our legal framework reflects that context. When you open an account, you enter into a relationship governed by the terms set out across this site. Those terms cover how your account is created, how your wallet interacts with local payment rails like DANA, OVO, and GoPay, and how your session data is stored while you move between the sportsbook and the casino lobby. Policy obligations run in both directions. We hold certain responsibilities toward you — around data handling, transparent account records, and a reachable support path. You hold responsibilities too, including providing accurate registration details and keeping your login credentials secure. Neither side can waive these without the other's written acknowledgement. Availability of this platform, and the legal framework that governs it, depends on local law and is limited to eligible regions. If your location falls outside a supported region, some or all of the platform may be inaccessible, and the terms described here would not apply. Where access is permitted, these terms are in effect from the moment your account is activated.
DANA is one of the local payment rails supported in your account wallet. Any transaction made through DANA is recorded in your account history and falls within the scope of this policy.
OVO transfers into and out of your wallet are logged at the point of transaction. This log is accessible to you through your account dashboard after login.
GoPay payments processed through your account are subject to the same data and record-keeping obligations as other supported wallet methods listed in this policy.
Not every element of your experience on rajanpo is governed by the same set of rules. This section clarifies which areas this policy directly covers and where the responsibility sits elsewhere — so you know exactly who to contact when something comes up.
Your login credentials, session continuity across mobile and desktop, and account verification steps all fall within this policy. Questions about account access should be directed to our support channel.
Deposits and withdrawals processed through DANA, OVO, or GoPay are recorded under your account and covered here. Third-party processing times are outside our direct control and are governed by those providers.
The games, odds displays, and lobby content you see on rajanpo are covered by the terms on this page. Content originating from third-party data feeds or external links falls outside this policy's direct scope.
Payment providers, device manufacturers, and mobile operating systems operate under their own terms. Where you interact with those services through our platform, their policies apply alongside ours.
You have several concrete actions available to you under this policy, and we want them to be easy to use. Start with your account dashboard — the current state of your transaction records, wallet balance, and session history is shown there after login. If any detail looks wrong, you can raise a correction request directly through our support channel without needing to explain the full policy background first. Beyond reviewing records, you can ask us to update account details such as your registered contact information. Submit that request through the policy contact path listed in the support section below. We will acknowledge receipt and tell you the next step. If you have a broader question about how your data is handled — what is kept, for how long, and who can access it — that falls within the scope of a formal policy inquiry, and we treat those with the same priority as account correction requests.
Your full transaction history and session log are available in the account dashboard. Open the account page after login to see the current state of every wallet movement tied to your profile.
If your registered name, contact address, or wallet identifier needs updating, send a correction request through our support channel. Include your account reference and the specific field to be changed.
Questions about data retention, record access, or regional eligibility can be submitted as a formal policy inquiry. We treat these as priority correspondence and respond through the registered contact on your account.
For anything not covered by the steps above, our support team is reachable through the channels listed on this page. Describe the issue and your account reference, and a team member will follow up.
If you have a question that this page does not answer directly, or if you need to take a formal step under this policy, these are the contact paths available to you. Each channel is monitored by a team member, not an automated filter, so include your account reference and a clear description of your request to get the fastest response.
Open the support section inside your logged-in account to submit a policy question or correction request. This is the fastest path for anything tied to your specific account record.
For formal data or rights inquiries, reach us through the email address listed in the contact section of your account settings. Reference your account ID and the specific policy area in the subject line.
When live chat is shown as active in your account dashboard, you can raise a policy question in real time. Availability depends on session time and region, and is shown in the account interface when open.
Knowing how your information is managed matters more than reassurances. Here is what we actually do across the four areas that affect your account most directly.
Account records — including wallet transactions processed through DANA, OVO, or GoPay — are stored for the period required by the applicable rules in your region. You can request a summary of what is held through the policy inquiry path above.
We use cookies to keep your session live as you move between the sportsbook and the casino lobby. You can review cookie settings through your browser's privacy controls. Disabling session cookies may affect how the account dashboard loads.
Your account credentials are hashed and never stored in plain text on our side. If you notice unexpected login activity, use the account security section to trigger a credential reset and contact support through the channel above.
If you want to request a change to how your data is handled, or ask about the retention period for a specific record type, send a formal inquiry through the policy contact email. We will confirm receipt and provide a response tied to your account.
These are the questions we hear most often about how rajanpo's legal policy works in practice. If yours is not here, the support and contact paths above are the right next step.
We hold the registration details you provided when opening your account, your login session records, and the transaction history tied to your wallet — including movements through DANA, OVO, or GoPay. The current state of all of this is visible in your account dashboard after login.
Send a correction request through the support channel inside your logged-in account. Include your account reference and identify the field you want changed. A team member will confirm receipt and tell you the next step before any change is made.
Yes. Any transaction processed through DANA, OVO, or GoPay via your rajanpo account wallet is recorded under your profile and falls within the scope of this policy. Third-party processing on the provider's side is governed by that provider's own terms.
Availability depends on local law and is limited to eligible regions. If the platform loads and your account registration completes successfully, access is active for your region at that time. We do not make guarantees about future availability in any specific area.
Retention periods depend on the applicable rules for your region and the type of record involved. To find out how long a specific record type is held, or to request a summary of what data is stored against your account, submit a formal policy inquiry through the contact email listed above.
Raise a formal policy inquiry through the email contact in your account settings. Include your account reference and a description of the concern. This type of request is treated as priority correspondence, and we respond through the contact address registered on your account.